Guest Policy

Privacy Policy

Check In – Check Out

STANDARD CHECK-IN/ CHECK-OUT TIMING :CHECK-IN TIME – 1 PM IST (Check-in is allowed 24 hours)

CHECK-OUT TIME – 11 AM IST

A. Shalom Backpackers is a chain of backpacker hostels and is well suited for young backpacking travellers. As a brand, we do not recommend families and do not allow all those below 18 years of age to stay with us.

B. Payment modes accepted at our hostels: Cash, Debit card, Credit card and UPIs.

C. Any payment gateway charges paid during the time of booking are non-refundable.

D. We cannot guarantee accommodation in the same dorm room in the case of 3 or 4 people travelling together. Allocation of a room in a specific private room category may vary depending on availability. That will strictly be subject to availability until the time of check-in.

E. Specific policies may apply to different hostels under the brand at specific times of the year and the same shall be communicated at the time of check-in.

F. Cafe Shalom serves eggetarian as well as vegetarian options.

G. To maintain the backpacking culture and community spirit we promote self service in all our cafes.

H. We are not a PET-FRIENDLY hostel chain.

I. Should any action by a guest be deemed inappropriate by the hostel or if any inappropriate behaviour is brought to the attention of the hostel, the hostel reserves the right to take action against the guest. Rest assured, proper investigations will be undertaken by the administration to ensure that the affair is dealt with in complete fairness.

J. Guests with local IDs will be allowed admission to our hostels except for Udaipur, Mussoorie.

K. Right to admission is reserved.

L. It is mandatory for every guest to present a GoI approved valid Photo ID at the time of check-in. Valid IDs are Passport, Aadhar, Driving license, and Voter card. Every foreign guest at all our hostels must carry and present their passport and a valid visa (in originals) during the time of check-in. Every Pakistani guest at all our hostels must carry and present during the time of check-in: an additional residence permit letter from the Indian High Commission in Islamabad along with the passport and valid visa in originals.

Booking Policy

A. All cancellations, if informed 7 days prior to the check-in date, shall be eligible for a 100% refund. In case cancellations happen within 7 days of the check-in date, there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.

B. Guests with local IDs will be allowed admission to our hostels except for Udaipur & Mussoorie.

C. All amendments, if informed 7 days prior to the check-in date, shall be eligible for a free amendment. Amendments cannot be done within 7 days of the check-in date. The reservation amendment can only be done once.

D. The reservations made for hostel stays cannot be shifted from one location to another. If the reservation is eligible for free cancellation, then we’ll assist in cancelling the reservation and initiate a refund for the same from our end. The guest can then proceed to make the reservation for the desired location.

Hostel Cancellation Policy

A. Any and all cancellation requests are attended to by the central reservations team. To cancel your booking, kindly write to them at booking@shalombackpackers.com. Please make sure to mention your reservation ID and all relevant details in the same e-mail.

B. All cancellations, if informed 7 days prior to the check-in date, shall be eligible for a 100% refund. In case cancellations happen within 7 days of the check-in date, there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.

C. For all communications related to cancellations, write to us on booking@shalombackpackers.com with details such as Booking ID and Guest name.

Workation Cancellation Policy

A. All workation cancellations, if informed 7 days prior to the check-in date, shall be eligible for a 100% refund. In case cancellations happen within 7 days of the check-in date, there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.

B. To cancel/reschedule, kindly write to us at booking@shalombackpackers.com.

Extension Policy

A. If the guest wishes to extend their stay at any hostel then availing a reservation will be subject to availaibility.

B. The room would be provided at the ongoing rates on the website and not as per the rates at which the previous booking was made.

General Policies

A. Visitor (Non-resident guests) timings: 10 AM to 8 PM only. In case the guest wants to meet the visitor, they can do so in our waiting area or common spaces. Note, visitors are not allowed inside any of the rooms, at any time.

B. Hostel management shall not be held responsible for any loss of luggage or personal belongings. Guests shall make sure not to leave their belongings unattended at all times.

C. If the guest’s behavior is deemed unfit at the property, at any time during the stay, the hostel management reserves all rights, upon subjective evaluation, to ask the guest to vacate the premises and no refund shall be processed in these circumstances.

D. Meals aren’t included in the room tariff and it can be availed on a-la-carte basis at our in-house cafes. Cafe operations are seasonal, the same can be confirmed with the hostel reception at the time of check-in. Cafe timings differ from one location to another, the guests can refer to individual hostel policy for the same.

E. Guests can order & consume outside food in the designated dining areas and private rooms only.

F. Drugs/Substance/Alcohol abuse is STRICTLY prohibited at all our hostels. In case anyone is found possessing or consuming drugs/alcohol during their stay, strict action shall be taken against him/her and the person would be asked to vacate the hostel immediately and would be blacklisted from staying at our hostels forever.

G. All our hostels have dedicated smoking areas. Smoking inside the dorms is strictly prohibited.

H. All our hostels are CCTV enabled for safety, security, and checks/audits reasons.

I. Certain policies shall be location, season, or time-specific and shall be communicated exclusively at the time of booking or check-in.

J. Shalom Backpackers may reach out to the guest for offers, discounts, feedback, and other promotional matters via emails.

K. Guests shall be liable for any damage except normal wear and tear to hostel assets. Guest shall keep the hostel room in a good condition, maintaining hygiene and cleanliness.

L. Extra mattresses shall be provided at the time of check-in at an extra cost, at all our hostels. It will be subject to availability until the time of check-in.

M. The guest shall be deemed unfit to continue any further at any of our hostels in case of drug abuse, non-adherence of guest and booking policies, misbehavior (Physical/mental/verbal or in any kind), theft, personal hygiene, vandalism, trespassing, non-payment/delay in payment of dues, other guest inconveniences or any such unwarranted actions. In all such cases, the guest shall be asked to vacate the premises immediately without any refunds.

N. Power backup is available only at select locations and not at all Shalom Backpackers properties.

Covid Guidelines & Policies

A. We shall accommodate people as per guidelines issued by the state or the central government and all guests are advised to adhere to it strictly.

B. We advise our guests to do a pre-arrival check-in to ensure contactless service. We shall be sending pre-arrival check-in emails to all guests.

C. Thermal checks, travel history, Aarogya Setu app download, and luggage & footwear sanitization shall be done on arrival.

D. Our staff is trained specially for post Covid-19 hygiene & cleanliness measures to ensure your safety.

E. Cleanliness policy: 3 times per day (Clean, sanitize, repeat).

F. Timings of common spaces, kitchen, common area, etc. may be restricted to ensure 100% cleaning & social distancing measures as per management’s discretion.

G. Our cafes are also sanitized 3 times a day to ensure servicing our guests with freshly prepared food.

H. Emergency measures: All our hostels shall have the provision of 1 dedicated emergency isolation room, oxygen supply & doctor on call.

I. Covid-19 sanitization kits are available at all hostels at an additional cost. It comprises of N95 mask, use & throws items like a mask (blue color), sanitizer sachet, head cap, foot cap, and gloves.

J. All guests are advised to be 100% compliant with GoI or state guidelines & documentation.

K. Rights to admission are reserved with the hostel management without any refund liability.

L. Guests are advised to strictly follow management guidelines & ensure social distancing at all costs.