A. Any and all cancellation requests are attended to by the central reservations team. To cancel your booking, kindly write to them at booking@shalombackpackers.com. Please make sure to mention your reservation ID and all relevant details in the same e-mail.

B. All cancellations, if informed 7 days prior to the check-in date, shall be eligible for a 100% refund. In case cancellations happen within 7 days of the check-in date, there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.

C. For all communications related to cancellations, write to us on booking@shalombackpackers.com with details such as Booking ID and Guest name.